In 2026, the way you order repeat prescriptions has shifted toward "patient-led" ordering. This means that for most people, pharmacies can no longer order your medication on your behalf; you must request it directly from your GP surgery.
The standard advice is to order 7 working days before you run out to allow time for the GP to approve it and the pharmacy to dispense it.
1. The Digital Way (Fastest)
The NHS now strongly prefers digital requests as they are more secure and easier to track.
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The NHS App: This is the primary method. You can see a list of your approved repeat medications, tick the ones you need, and send the request instantly. You can also track if the GP has approved it yet.
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NHS Website: If you don't have a smartphone, you can log into your NHS account via a web browser to do the same thing.
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Other Apps: Some surgeries still use third-party platforms like Patient Access or SystmOnline. Check your surgery’s website to see which they support.
2. The Traditional Way (In-Person)
If you prefer not to use an app, you can still use paper-based methods:
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The "Green Slip": On the right-hand side of your last paper prescription is a white/green tear-off slip. Tick the items you need and drop it into the Repeat Prescription Box at your GP surgery.
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In Writing: If you’ve lost the slip, you can write your name, date of birth, and the exact names of the medications on a piece of paper and drop it in the surgery box.
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By Post: You can mail the tear-off slip to your surgery (include a stamped, self-addressed envelope if you want them to mail the paper prescription back to you, though most are now sent electronically to a pharmacy).
3. Automated Ordering (eRD)
If your medication is very stable (it hasn't changed in months or years), ask your GP about Electronic Repeat Dispensing (eRD).
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The GP sends a "batch" of prescriptions (up to a year's worth) directly to your pharmacy.
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You don't need to contact the GP at all for several months.
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You simply go to the pharmacy when you are running low, and they will have the next installment ready for you.
Important Notes for 2026
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Telephone Requests: Most GP surgeries in the UK have now stopped taking prescription requests over the phone to prevent errors and keep lines free for emergencies.
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Medication Reviews: Every 6–12 months, your "repeat" status might be paused. This usually means you are due for a review with a doctor or pharmacist to ensure the medicine is still working safely for you.
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Nominated Pharmacy: Ensure you have a "Nominated Pharmacy" set up in your NHS App. This ensures your prescription is sent electronically to a specific shop, so you don't have to pick up a paper token from the doctor.